We're here to help
Reach our team any way you prefer. Average first response: under 2 hours.
Live Chat
Chat with Claude AI or a human agent
Available 24/7
Email Support
We reply within 2 hours
support@hostprive.com
Phone
Business hours Mon-Fri
+49 69 1234 5678
Headquarters
Frankfurt, Germany
Mainzer Landstr. 50, 60325
Send us a message
Quick Answers
How fast is your support?
Claude AI responds instantly 24/7. Human agents reply within 2 hours for email, immediately via live chat during business hours.
Do you offer phone support?
Phone support is available for Pro and Developer plan customers, Monday–Friday 9am–6pm CET.
Can I request a demo?
Yes! Fill out the contact form and select 'Request a Demo'. Our team will schedule a 30-minute walkthrough.
Where are your data centers?
We operate data centers in Frankfurt (DE) and Helsinki (FI), both with ISO 27001 certification and 99.99% uptime SLA.
Support Hours
Claude AI: 24/7 · Human agents: Mon–Fri 9:00–18:00 CET